We want you to be totally satisfied. We are committed to providing excellent service and outstanding products. If you have ordered Belle ou Beau products through our website, or indeed received a gift with which you are not entirely happy, you can count on our complete help and cooperation.
We promise not to pass your details to any third party. The credit card details you input are processed securely, through the PayPal site and no payment details are retained.
Storage and Shelf Life:
Belle ou Beau have a 12 month shelf life for skincare products and a minimum of two years for soaps providing they are kept cool and dry. However because no chemical preservatives or stabilisers are used in our products it is recommended that preparations are used within four months of opening for creams and nine months for salves and balms in order to benefit from the full strength of the plant extracts.
We have kept to a minimum the requirements of logging in, and assure you that we only ever use information held for the purposes of our business. We do not release any information to others, and only ask you for enough to enable you to shop with us, and for us to be able to deliver the goods. The use of an ”Email address” and ”Password” simply enables you to log in easier next time to check on the progress of your order, or when you next wish to purchase a product.
If you are a new customer, then simply input your Email address and password which you wish to use, and then complete the rest of the information, and click on the create account button. If you are already a registered customer, then simply enter your Email and password, and press the ”Login” button. Whichever you do you will be taken to the next page which confirms the content of your shopping cart, and the details of where to send the goods. It is possible to add a secondary address for delivery at this point if you wish for the items to be sent to another address, for example if you are buying it as a gift for a friend, or wish it to be delivered to a work address etc. When you are ready, click the ”Checkout” button, the next page again confirms the details, and then asks you to choose your payment method.
We accept Visa, Visa Debit, Master Card and PayPal.
Cancellation of Order:
Please note that you are entitled to cancel your order if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel your order prior to dispatch, please contact our customer service department at [email protected]belleoubeau.co.uk . If your order has already been dispatched please follow the procedure set out in the Returns Policy.
We hope you are delighted with your purchases from us. If however you are not pleased with your purchase please return the products to us completely unused and in their original packaging within 14 days for a refund. (Refunds will be issued on the product only and not the postage). Please note that due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Neither can we offer refunds for any products which have been specifically made to order which are not damaged or faulty.